Malibu Boats (@MalibuBoats) Detroit, MI Dealer Skier’s Pier was recognized with the 2010 Water Sports Industry Best Promotion of the Year Award. Water Sports Industry Association (WSIA) presented the award on September 10th at the Wakeboarding Magazine Wake Awards at Surf Expo in Orlando, FL.
Additional Links
Water Sports Industry Association Web Site
Water sports industry manufacturers cast their votes for Skies Pier as a dealer/retailer who establishes favorable publicity and/or sales through unique advertising, consumer events, contests, competitions, drawings, or raffles. The event that pushed the Pier to the top spot for this WSIA Leadership Award was the King of Darkness night jump they put on this summer. This Skier’s Pier event debuted at Groveland Oaks County Park in Holly, MI on July 17, 2010. Professional water ski jumpers from around the world performed amazing jumps behind Malibu ski boats for a chance at the $20,000 purse. It was a huge success for the long-time Malibu Boats dealer.
When asked about this latest award, Co-owner of Skier’s Pier, Joe Wolf, had this to say. “Just like Malibu we like to set ourselves apart from the competition! It's really exciting to be singled out as hosting the best industry promotion of the year! Exactly what we wanted - bringing a unique high-energy format that kept people entertained with world class performances. Athletes, audience, and obviously the manufacturers thought we pulled it off!”
WSIA honored the water sports industry's best retailers and manufacturers with a variety of 2010 Leadership Awards for outstanding efforts in advertising, promotions, and branding. Skier’s Pier received the 2010 WSIA Best Promotion of the Year honor during the Wake Awards on Friday, September 10, 2010 at Surf Expo in Orlando, FL.
If you are in the Detroit Area visit Malibu Boats Dealer Skier’s Pier to experience the Malibu Difference in the 2011 model line-up.
Tags: Malibu Boats | Skiers Pier | Best Promotion | WSIA | Malibu Dealer | award | night jump | King of Darkness | leadership
Showing posts with label Skier's Pier. Show all posts
Showing posts with label Skier's Pier. Show all posts
Friday, September 17, 2010
Tuesday, August 3, 2010
Malibu Boats: Case Study in Social Media Excellence
Opened the Malibu Boats (@MalibuBoats) Twitter account this morning to find this mention. @WebSavvyMrkting: @MalibuBoats: A Case Study in Social Media Excellence. Read my blog entry and personal experience @ http://b2l.me/aeqx57. We were excited to see the tweet and quickly surfed the link to check out Rebecca Gill's blog post on www.Web-Savvy-Marketing.com. While we recognized Rebecca's Twitter handle, as belonging to one of our Malibu Boats Family members, we didn't put 2 and 2 together until we read on...
Re-posted from Web-Savvy-Marketing.com
When I met my husband many years ago, I quickly became painfully aware of his two loves: hunting and boating. No matter how great his love for me, I could not interfere with his beloved hobbies. In 2008 we purchased a new Malibu Boat to continue his tradition of summer days spent on the water. Our Malibu Wakesetter was a major purchase and something I personally struggled with until I realized we spent every weekend on the boat and dragged along numerous friends and families with us. We are now known for our “super cool” Malibu boat that produces “monster waves” and our desire to get everyone and anyone surfing behind it.
Earlier this summer we experienced some problems with our Malibu Wakesetter. While it sat in service, by husband called the owner of Skiers Pier, our local Malibu dealership. My husband had know Ron, the owner, since he was a kid and Ron was a major factor in us buying our Wakesetter back in 2008. He had complete confidence in Ron addressing our concerns. I, in turn, vented my frustration on Twitter. My tweet was:
Skiers Pier please finish my @malibuboats Wakesetter so I could enjoy the sunny weather this week! Stuck in service hell for weeks. #fail
I did not expect any action on this, I was just venting. I spend the majority of my day on Twitter managing social media accounts for my clients. Complaining online is normal for me. My husband just about died when I stated what I had done.
But something magical happened. I say magical, because it is rare. Within thirty minutes I had a direct message on Twitter from Malibu Boats. They had already called Skiers Pier and left a message with Ron about my boat. They promised to help resolve whatever issues I was encountering.
Before I knew it, they did. In fact, Malibu Boats and Skiers Pier were so great at their customer service; my husband and I traded in our two year old Wakesetter for one that could hold three more people. Our “super cool” boat became even cooler because we could hold more people and spread our boating love even further.
While Skiers Pier may not have a clue about social media and Twitter, Malibu Boats makes great use of their Twitter account. And while Ron may not be a computer guy, my husband and son love him and he is one of the best examples of good old fashion customer service. That is a rarity these days.
After all this played out, I had to publicly thank Malibu Boats for their exceptional customer service on and off the computer. Skiers Pier could not have taken care of us as well as they did if Malibu Boats was not supporting their efforts from afar. I may be quick to vent on Twitter, but I’m also quick to compliment and provide praise. My next tweets were:
Off to Skiers Pier to pick up our new @malibuboats Wakesetter! Many thanks to Ron and Malibu Boats for such excellent customer service!
@malibuboats – The new Wakesetter made the perfect Father’s day gift. Surfing in the Michigan sun is the best way to spend the day for Dad.
So Malibu Boats, I salute you and your entire team. Not only are you great at customer service, you are great at social media. You may have won my husband’s heart back in 1985, but in 2010 you won mine. And quite frankly, you’ve also won the accolades of everyone we invite to share our love for Wakesetters, lake surfing, and long summers days spent enjoying the warmth and sun in Michigan.
You are extremely welcome! Thank you... for taking the time to compose this blog post, Rebecca! We are so glad that Malibu Boats and Skier's Pier could help you get back on the water. If you need anything else we are only a Tweet away! Take care and have a great summer in your Wakesetter.
Tags: Malibu Boats | Web Savvy Marketing | Rebecca Gill | Malibu Wakesetter | wakeboard boat | customer service | boat owner | Malibu Dealer | Skier's Pier | Detroit | Twitter | Social Media
Re-posted from Web-Savvy-Marketing.com
When I met my husband many years ago, I quickly became painfully aware of his two loves: hunting and boating. No matter how great his love for me, I could not interfere with his beloved hobbies. In 2008 we purchased a new Malibu Boat to continue his tradition of summer days spent on the water. Our Malibu Wakesetter was a major purchase and something I personally struggled with until I realized we spent every weekend on the boat and dragged along numerous friends and families with us. We are now known for our “super cool” Malibu boat that produces “monster waves” and our desire to get everyone and anyone surfing behind it.
Earlier this summer we experienced some problems with our Malibu Wakesetter. While it sat in service, by husband called the owner of Skiers Pier, our local Malibu dealership. My husband had know Ron, the owner, since he was a kid and Ron was a major factor in us buying our Wakesetter back in 2008. He had complete confidence in Ron addressing our concerns. I, in turn, vented my frustration on Twitter. My tweet was:
Skiers Pier please finish my @malibuboats Wakesetter so I could enjoy the sunny weather this week! Stuck in service hell for weeks. #fail
I did not expect any action on this, I was just venting. I spend the majority of my day on Twitter managing social media accounts for my clients. Complaining online is normal for me. My husband just about died when I stated what I had done.
But something magical happened. I say magical, because it is rare. Within thirty minutes I had a direct message on Twitter from Malibu Boats. They had already called Skiers Pier and left a message with Ron about my boat. They promised to help resolve whatever issues I was encountering.
Before I knew it, they did. In fact, Malibu Boats and Skiers Pier were so great at their customer service; my husband and I traded in our two year old Wakesetter for one that could hold three more people. Our “super cool” boat became even cooler because we could hold more people and spread our boating love even further.
While Skiers Pier may not have a clue about social media and Twitter, Malibu Boats makes great use of their Twitter account. And while Ron may not be a computer guy, my husband and son love him and he is one of the best examples of good old fashion customer service. That is a rarity these days.
After all this played out, I had to publicly thank Malibu Boats for their exceptional customer service on and off the computer. Skiers Pier could not have taken care of us as well as they did if Malibu Boats was not supporting their efforts from afar. I may be quick to vent on Twitter, but I’m also quick to compliment and provide praise. My next tweets were:
Off to Skiers Pier to pick up our new @malibuboats Wakesetter! Many thanks to Ron and Malibu Boats for such excellent customer service!
@malibuboats – The new Wakesetter made the perfect Father’s day gift. Surfing in the Michigan sun is the best way to spend the day for Dad.
So Malibu Boats, I salute you and your entire team. Not only are you great at customer service, you are great at social media. You may have won my husband’s heart back in 1985, but in 2010 you won mine. And quite frankly, you’ve also won the accolades of everyone we invite to share our love for Wakesetters, lake surfing, and long summers days spent enjoying the warmth and sun in Michigan.
You are extremely welcome! Thank you... for taking the time to compose this blog post, Rebecca! We are so glad that Malibu Boats and Skier's Pier could help you get back on the water. If you need anything else we are only a Tweet away! Take care and have a great summer in your Wakesetter.
Tags: Malibu Boats | Web Savvy Marketing | Rebecca Gill | Malibu Wakesetter | wakeboard boat | customer service | boat owner | Malibu Dealer | Skier's Pier | Detroit | Twitter | Social Media
Monday, November 16, 2009
Malibu Dealer Braving the Cold For a Good Cause
Skier's Pier is a longtime Malibu Boats (@MalibuBoats) Dealer and hosting the 17th Annual Polar Bear Ski and Open House to benefit the American Diabetes Association.Location: Skiers Pier, Waterford, Michigan
Day: Saturday, December 5th
Time: Registration Starts at 9:00 am
Riding is from 11:00 am to 3:00 pm
The Polar Bear Ski is a great community event that many in the Detroit, Michigan area have frequented for 16 years. Each participating wakeboarder or skier will be asked to donate a minimum of $10.00 to take a spin on beautiful Loon Lake. Many people attend just to enjoy the festivities without hitting the water. They simply can sponsor a rider and get in on special drawings, enjoy all the great food, entertainment and much more! All proceeds will go directly to the American Diabetes Association.
The 2010 Malibu boats and Pro Shop items are in inventory now! Factory reps and professional athletes will be on hand to help get you up to speed on technology and features for the upcoming season.
Two time World Champion, Will Asher (@WillAsher), will be in the Skier Pier Pro Shop giving clinics, tips, signing autographs and will also be available for Photos. Bring your wakeboards in to get signed by Chad Sharpe. Get tips and advice on how to pull off new tricks and be the best on your lake next year. Don’t miss out on this great opportunity to get great advice from the pros!
The water skiing season is not over until you make it to the Polar bear ski at skiers Pier.
Contact Information:
Ron Wiergowski
Skiers Pier
2505 Dixie Hwy
Waterford, MI 48328
PH 248-674-8800
FAX 248-674-9549
Ronw@skierspier.com
Tags: Malibu Boats | Skiers Pier | Polar Bear Ski | American Diabetes Association | Michigan | Waterford | water skiing | wakeboarding | ski boat | wakeboard boat
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