Malibu Boats' (@MalibuBoats) first choice for a new dealer in the Piedmont region of North Carolina was North Point Watersports, a service-centric dealership in Mooresville, NC on Lake Norman. Just like Malibu puts their family of owners first, North Point Watersports prides itself on timely service that goes above and beyond customer expectations. With many years of collective marine tech experience, everyone at North Point has the technical know-how to support customers in a service capacity as well as sales. North Point is already trying to wow existing Malibu Boats customers with superior customer service and they look forward to expanding these benefits to Malibu boat sales as well as all of the area’s existing Malibu owners they have yet to meet.
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Marine Industry Certified Dealerships
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North Carolina’s top trouble-shooting marine tech - Service Manager, Russ Baker - is known for his quick and accurate diagnosis and has made North Point Watersports his professional home since 2003. Baker is at the center of this service-focused boat dealership, but the entire staff is tech savvy, all making a concerted effort to get their customers back on the water quickly and reliably. This is why North Point Watersports became one of the first Marine Industry Certified Dealerships in the country.
North Point’s Service department is open 9:00am-5:00pm Tuesday through Saturday and has a convenient service boat drop-off lane. A service writer meets service customers outside in the drop-off lane, documents their concerns, takes down pertinent vessel information, and point out anything that may have been missed by the customer. The service writer will unhook the boat from the customer’s tow vehicle and the customer is on his/her way! When the customer returns to retrieve the boat, North Point’s service staff will make sure the trailer is hooked up properly. Every member of the staff is qualified to act as a service writer, including the pro shop manager. This makes each service-related hand-off quick and accurate. Mobile service is also provided for customers that do not have trailers in the area. Nearly 40% of the service North Point provides is off site, proving this North Carolina dealer is willing to go the extra mile for their customers.
You can also set a maintenance appointment if you like. Simply arrange a time to bring your vessel in and as the service staff completes your maintenance, browse through the large water sports pro shop or have a seat and watch some TV in the showroom lounge area. Three TVs surround the seating area, one of which measures 52” - perfect for catching up on sports while waiting for your boat. Typical waiting room chairs are replaced by a plush L-shaped sofa that truly allows customer to take a load off while their boat is being serviced.
With the largest water sports pro shop on Lake Norman, North Point Watersports was made to carry Malibu boats. They are the leader in their area in pro shop sales and customer service. Now they will be offering the world’s best selling water sports boats as well.
When asked how he likes being a Malibu Boats dealer, Dave Natkin, President of North Point Watersports answered with a question of his own. “What’s not to like?” He continued, “Malibu is the most innovative water sports boat manufacturer and has always been on the leading edge of design. We’re happy to be a part of that.” “We are also very proud that Malibu chose us out of the other dealers in our area!”
“We are extremely excited to welcome North Point Watersports to the Malibu Boats family,“ commented Chris Crysdale, National Sales Manager for Malibu Boats. Crysdale continued, “They have an amazing reputation for superior customer service. They also have extremely close customer relationships and most of all they have fun!” Crysdale summed it up this way. “North Point has always operated like a Malibu Boats dealer now it’s official.”
Tags: Malibu Boats | North Point Watersports | Lake Norman | customer service | Dave Natkin | Russ Baker | North Carolina | Mooresville | Malibu Dealer | Marine Industry Certified
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